Interactive Voice Response (IVR) systems are a staple in customer service environments, allowing businesses to handle high call volumes and offer self-service options to customers. However, a poorly designed IVR can frustrate customers and lead to a loss of business....
Today, the cloud reigns supreme, shaping the trajectory of businesses worldwide. Cloud-based calling facilities, with their myriad of advantages, are at the forefront of this revolution. Let’s delve into why they are setting the blueprint for the future of business...
