The World Wide Web has completely changed the way we interact with each other. Be it a business looking to increase sales by getting in touch with customers, a support team looking to reach out to its client base, or a marketing team aiming to capture leads, digital...
The customer today wants more than a service. The customer wants a conversation. As digital transformation changes how businesses engage with their audiences, live audio is becoming the new face of customer service. Though email, chat, and self-service portals remain...
Digitalization has transformed the way customer support is provided to customers. As more and more businesses have shifted to cloud-based operations, the focus on the customer support solutions has also increased. Interactive Voice Response (IVR) systems, once seen as...
Virtual meetings are now an integral part of any business. With more and more businesses using remote work and hybrid models as their new normal, the need for effective communication tools is at an all-time high. While internet-based VoIP services are very popular,...
The digital and distributed nature of modern workplaces makes internal communication essential now more than ever. Businesses that grow internationally and adopt remote and hybrid work structures require communication tools that function reliably, maintain security...
