Unified Voice & Chat Bot Integration: Seamless Escalation from SMS to Call
In an age when online learning is ubiquitous across apps, desktops, and even smartphones, a new channel is rising as a...
Predictive Voice Interventions: AI-Based Outbound Call Triggers
Predictive voice interventions are a special breed of proactive outbound calls that rely on a combination of AI,...
Inclusive Voice Design: Accessibility Features in Enterprise IVR
Enterprises are turning to enhanced telephony platforms to transform how they interact with their customers. One of...
Environmental Impact of Voice Networks: Carbon Tracking & Green Telephony
Carbon emissions are the new KPIs for enterprises. Customer experience and operational efficiency are now married to...
Edge-Based Voice Analytics: Enhancing Call Quality Near the Source
Virtual assistants are great data collectors that not only serve participants but also learn from their interactions...
Conversational Voice Assistants for Virtual Events & Webinars
Virtual assistants are great data collectors that not only serve participants but also learn from their interactions...
Behavioral Voice Biometrics: Caller Identity & Fraud Prevention
Voice biometrics is the process of identification based on an individual’s voice. The process is known as biometric...
Adaptive Voice Routing for Seasonal Campaigns: Scaling for Spikes
AI enhances adaptive routing by allowing the system to predict upcoming call volumes, based on historical data of past...
Voice-Led IoT: Alerts, Triggers & Telephony Automation
The next big wave in IoT for businesses is voice-led IoT. The convergence of the robust telephony infrastructure and...
