Adaptive Voice Routing for Seasonal Campaigns: Scaling for Spikes
AI enhances adaptive routing by allowing the system to predict upcoming call volumes, based on historical data of past...
Voice-Led IoT: Alerts, Triggers & Telephony Automation
The next big wave in IoT for businesses is voice-led IoT. The convergence of the robust telephony infrastructure and...
Telephony Security: SASE, Encryption & AI to Fight Call Fraud
Voice remains one of the most critical communication mediums for organizations and they need to protected with...
Sustainable Cloud Telephony: Green Data Centers in Voice Networks
Enterprise communication must be fast, smart, and now it should be sustainable too. Their systems run on data...
Multicloud PBX: Resilience, Flexibility & No Single Point of Failure
Multicloud PBX helps to address this concern by leveraging and balancing voice services across multiple clouds. By...
Edge Computing Meets Voice: Low-Latency Calls at the Network Edge
Edge voice infrastructure involves shifting from centralized cloud-based platforms to a more hybrid approach where...
Conversational IVR: NLP & Voice Assistants in Telephony Flow
Customer expectations have shifted significantly, and for many, IVR menus conjure up images of old, frustrating,...
Analytics-Driven Voice: KPI Dashboards & Real-Time Monitoring in the Cloud
Cloud telephony solutions and embedded analytics features now empower companies to bring visibility, control, and...
5G & Cloud PBX: What Next-Gen Networks Enable for Business Voice
PBX, or Private Branch Exchange and 5G, are names that has been in the telephony world for some time now. It is a...
