Multicloud PBX: Resilience, Flexibility & No Single Point of Failure
Multicloud PBX helps to address this concern by leveraging and balancing voice services across multiple clouds. By...
Edge Computing Meets Voice: Low-Latency Calls at the Network Edge
Edge voice infrastructure involves shifting from centralized cloud-based platforms to a more hybrid approach where...
Conversational IVR: NLP & Voice Assistants in Telephony Flow
Customer expectations have shifted significantly, and for many, IVR menus conjure up images of old, frustrating,...
Analytics-Driven Voice: KPI Dashboards & Real-Time Monitoring in the Cloud
Cloud telephony solutions and embedded analytics features now empower companies to bring visibility, control, and...
5G & Cloud PBX: What Next-Gen Networks Enable for Business Voice
PBX, or Private Branch Exchange and 5G, are names that has been in the telephony world for some time now. It is a...
Reimagining Town Halls: How Large-Scale Audio Conferencing Is Driving Team Culture Remotely
In today’s remote and geographically dispersed workforce, building and sustaining a culture of connection and...
AI in Contact Centers: Smarter Routing, Better Conversations, Happier Customers
Today’s customer demands quick, effective and customized communication. In contrast to the old manual contact centres,...
Omnichannel Communication: Why Businesses Must Integrate Audio Conferencing and Chat
In today’s digital world, customers want more than a good product or service, they want to be heard, they want...
Voice APIs vs Video APIs: Which One Powers Better Business Communication?
In a startup, speed, agility and affordability are critical to growth. Whether it’s getting in touch with early...
