Inclusive Voice Design: Accessibility Features in Enterprise IVR
Enterprises are turning to enhanced telephony platforms to transform how they interact with their customers. One of...
Environmental Impact of Voice Networks: Carbon Tracking & Green Telephony
Carbon emissions are the new KPIs for enterprises. Customer experience and operational efficiency are now married to...
Edge-Based Voice Analytics: Enhancing Call Quality Near the Source
Virtual assistants are great data collectors that not only serve participants but also learn from their interactions...
Conversational Voice Assistants for Virtual Events & Webinars
Virtual assistants are great data collectors that not only serve participants but also learn from their interactions...
Behavioral Voice Biometrics: Caller Identity & Fraud Prevention
Voice biometrics is the process of identification based on an individual’s voice. The process is known as biometric...
Adaptive Voice Routing for Seasonal Campaigns: Scaling for Spikes
AI enhances adaptive routing by allowing the system to predict upcoming call volumes, based on historical data of past...
Voice-Led IoT: Alerts, Triggers & Telephony Automation
The next big wave in IoT for businesses is voice-led IoT. The convergence of the robust telephony infrastructure and...
Telephony Security: SASE, Encryption & AI to Fight Call Fraud
Voice remains one of the most critical communication mediums for organizations and they need to protected with...
Sustainable Cloud Telephony: Green Data Centers in Voice Networks
Enterprise communication must be fast, smart, and now it should be sustainable too. Their systems run on data...
