The communication landscape is evolving at a furious pace, and voice networks have a critical role in the connectivity puzzle. Cloud-based telephony solutions and traditional phone systems are two that are booming in enterprise demand, and their impact on the...
Voice has been the most personal and trusted means of business communication for as long as anyone can remember. Caller verification by PIN or manual methods is proving inadequate and time-consuming. What is needed is a way to authenticate users biometrically and use...
Voice networks have traditionally been constructed with centralized, often remote, servers that handle and route all calls. With the shift towards cloud services, however, those same networks are also becoming more and more cloud-centric as more and more enterprises...
Seasonal spikes in demand are natural and something every company experiences. Holidays, promos, and end-of-year sales – it can be a real challenge to keep up with the calls without sacrificing CX. A static phone system simply cannot keep up with the demand and is...
As voice recognition and control technology continue to improve, voice-powered telephony in a smart building can help create workspaces that are even more responsive to their occupants. Telephony systems that leverage IoT platforms, building sensors, and automation...
